Customer Service Policies

Crockett Creek will do our absolute best to ensure that you receive your package when it is most convenient for you. When placing your order, you select the time to receive your product and by what method of shipping. The following rates are based on the current Fed Ex Ground rates.

Normal Shipping
Your order should arrive in approximately 5 business days of your order being placed via Fed Ex Ground.

*For express shipping rates, please give us a call at 865-574-7702.
**If we are running a promotion, we may charge shipping on orders over $100.

Crockett Creek Jerky cannot deliver any product to Post Office boxes or FPO addresses.

Thank you for placing your order with us. We hope you enjoy your product!

At Crockett Creek Beef Jerky, we respect your privacy and want to be sure that you understand fully how we may use information that you give us when you register on and use our website. We have explained below:
What personal information do we collect?
How do we use the information we collect?
How may we share that information with other parties?
How can you limit our use of your personal information?

What information do we collect?
The personal information that we collect is the information that you provide, such as when you make a purchase, take a survey, register your email address, or sign up for sweepstakes or contests. If you visited our site before and provided us with your email address, we collect information on what pages you access while on our site.

How do we use the information we collect?
The information we collect is to improve the content and layout of our website, to notify you about updates to our website, and to contact you for marketing purposes for internal review. We also may use the information you give us to complete purchases and other business transactions that you enter into with us.

Cookies
When you visit our website, we may store some information on your computer’s hard drive. This information will be in the form of a “cookie.” A cookie is an identifier that we transfer to your computer through your web browser. These cookies allow us to obtain certain information when your web browser accesses our site. This helps us to afford you all of the features of our website. It also permits us to analyze how users shop on our website and the performance of our marketing efforts. You can choose to prevent your browser from accepting cookies. The “help” portion of your toolbar should tell you how to prevent your browser from accepting cookies, how to disable cookies and block them, and how to have your browser tell you when you receive a new cookie. We cannot provide you with some services available on our website if we cannot recognize you, but we note our use of “cookies” and your ability to disable them.
You can at any time choose to not receive emails by following the removal instructions to unsubscribe located at the end of each message, or you can tell us by sending an email to service@crockettcreek.com.

When and how will we share your information with others?
We will not sell or give your name, address, or other personal information to any other person or company with these exceptions: When you place an order, we share the information necessary to fill your order with companies which process the order and ship the merchandise under agreements with us and which we require to use the information only in ways consistent with this policy. When we believe that the law requires us to do so. When we believe it is necessary to protect our rights or property. With third parties who work for us to host, maintain and operate our website, manage our customer information and communicate with our subscribers, and which we require to use the information only in ways consistent with this policy. Under limited circumstances specifically described to you when we collect information; for example, in connection with your entering a contest, sweepstakes, or other promotion. To a purchaser who acquires all or part of our business.

Updating your personal information
We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your Crockett Creek Beef Jerky account by logging in.

Changes in our policies
We may change our practices on the use and sharing of information. We encourage you to review this privacy policy each time you access our website. If we make any significant change in those practices, we will send you an email or post notice on our home page to advise you of the change and to provide you with the option of electing not to have the revised practices apply to you.

Security statement
Crockett Creek Beef Jerky has imposed confidentiality obligations on its service providers who will have access to the personal information collected on this site. In addition, we have implemented administrative, technical, and physical measures to address the confidentiality of personal information collected on this website. While we implement the above security measures for this website, you should be aware that 100% security is not always possible.

Children’s privacy
We do not knowingly collect personal information from children under age 13. If you are a parent and believe we may have inadvertently collected such information, please notify us immediately by sending an email to service@crockettcreek.com.

Links
Our website contains links to other websites. The links are provided as a convenience to you. We do not endorse the linked sites or the products or services offered on them. We assume no responsibility or liability for any material that may be accessed on or through the linked sites or for the quality of any product or service offered there. Our privacy policy does not apply to the other sites you may reach through the links. You should review the privacy policy on each linked site to be sure that the policy is acceptable to you.

Your consent
By using our website, you consent to our collection, storage, and use of information that we collect from you as described in this Privacy Policy.

Effective date
This Privacy Policy was revised and posted on 7/15/2020 and is immediately effective.